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Pandemic is transforming the Retail Experience

The current market scenario has forced retailers to move their business online and adjust with the consumer needs. You'll be lost and forgotten if you don't start building your online community. It's like the old saying,

Be where the customer/market is...

So many businesses both B2C and B2B have started going digital - people who cannot afford to make an eCommerce site is offering video call shopping via booking appointments, some have started WhatsApp shopping via bombarding daily updates, in one or many ways everyone is looking for online alternatives to grow.

One of the biggest mistakes retailers are making is trying to replicate